Refund Policy

This Refund Policy explains how cancellations, refunds, and billing disputes work for paid Internethelper products sold by Internet Helper. By purchasing a one-time plan or other paid offering, you agree to this Policy together with our Terms of Service.

1. How charges appear

Charges are processed for Internet Helper. Your bank or card statement may show a short billing descriptor (for example “INTERNETHELPER” or similar) chosen for readability; the seller of record remains Internet Helper. If you are unsure about a charge, contact us through Contact before disputing with your bank so we can match the transaction.

2. One-time plan purchases

Online Safety Master plans are sold as one-time purchases billed through integrated payment processors. There are no automatic monthly renewals for these plans unless clearly stated otherwise at checkout for a separate offering.

3. Where to cancel or manage billing

For customer-initiated changes, use your signed-in Dashboard Support page to submit either:

• Cancellation request: used to stop access from your account for active services; it does not automatically create a refund.
• Refund request: reviewed separately under this Policy. Approved refunds may revoke access immediately according to processor and membership rules.

We may also provide processor-hosted billing links in receipts where available. If you cannot access your account, contact Contact with your account email and charge details.

4. Refund eligibility

Unless otherwise required by law or expressly stated at purchase, fees are generally non-refundable once service access begins. We may make exceptions when:

• A technical issue prevented reasonable access and we could not resolve it promptly
• You were charged in clear error
• A mandatory refund right applies under your state consumer protection laws or card network rules

5. Chargebacks and payment disputes

If you believe a charge is incorrect, contact us first so we can investigate and coordinate with the processor record. Chargebacks may lead to suspension of access until the dispute is resolved and may be subject to fees charged by processors or card networks. We retain records of account activity, login history, checkout consent confirmations, and service-delivery events to respond to chargeback investigations.

6. Refund timing

Approved refunds are typically processed back to the original payment method by our processors. Banks and card issuers may take several business days to post credits.

7. Professional services (non-recurring)

Custom web design, development, or consulting projects may follow separate written statements of work and milestone billing. Those engagements are governed by their contracts, not only this Policy.

8. Contact

Billing questions: use Dashboard Support when signed in. If you cannot sign in, use Contact with your account email, approximate charge date, amount, and last four digits of the card if applicable (never send full card numbers by email).

Align final cancellation windows and refund promises with your merchant account settings with each payment processor and counsel review.